Westbury Town Forums

The General Boards => In the News => Topic started by: DORIAN on February 26, 2019, 13:05:37 pm

Title: NEW POST OFFICE.....ALARM
Post by: DORIAN on February 26, 2019, 13:05:37 pm
I  had a long discussion yesterday with two employees who will be salaried by Post Office counters whilst  working for Mcolls .looking at the proposed lay out, we have a disaster in the waiting. if anyone has visited the shop on a Saturday, whilst those paying their paper Bill or collecting parcels will understand how long the ques become, this will of course be exasperated by Post Office customers. One of the employees, who has worked in other areas has said, that thr Westbury clientele are the most impatient and rude!!
so lets hope that Mcolls see the light and occupy a larger unit before the opening of a welcome Post Office to our town
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on February 26, 2019, 13:21:05 pm
The queue will end up running outside under the canopy.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on February 26, 2019, 14:55:29 pm
oh dear, not sure this shop will be big enough. I thought the original requirement by the Post Office was it had to be a 2 counter operation. Has this now changed?
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on February 26, 2019, 15:03:34 pm
yes
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on February 26, 2019, 15:23:01 pm
Any timescale for this?
Title: Re: NEW POST OFFICE.....ALARM
Post by: Bobbyt on February 26, 2019, 16:28:27 pm
Think it opens as a post office on the 15th of March
Title: Re: NEW POST OFFICE.....ALARM
Post by: DORIAN on February 26, 2019, 17:12:16 pm
correct
not wishing to upset our newcomer, but it was the fact that the employee that worked in bath, Bristol and Andover felt the westbury clientele the worst he had come across!!!! i do hope they find a better premises!!!!
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on February 26, 2019, 17:25:07 pm
Think it opens as a post office on the 15th of March

Thanks, I am assuming then it is just a simple PO facility like at The Ham, where the member of staff flits between serving fags and weighing parcels.
Title: Re: NEW POST OFFICE.....ALARM
Post by: DORIAN on February 26, 2019, 17:43:30 pm
well three have had training, but the staff are as concerned as i would be, but hey ho, lets hope for the better eh!
Title: Re: NEW POST OFFICE.....ALARM
Post by: John GL on February 26, 2019, 19:37:00 pm
I'll probably carry on using Fairfield Farm College, which is roughly the same distance away (about a mile).  That's equally cramped, with a single counter, but less likely to have long queues.
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on February 26, 2019, 19:57:23 pm
As John GL will already know, its worth remembering that the sub-PO in Dilton Marsh has a terrible habit of suddenly closing at 1pm every day for 30 minutes for lunch, regardless of how long the queue is.

You are told that the till is closing about 15 minutes beforehand. In the middle of last December, I joined a long queue at 12.20 thinking that would be OK, but actually I was still 3rd in the queue when the till closed at 1pm. I was so disgusted that I vowed to go to Warminster PO from then on, at least during the pre-Christmas period ...
Title: Re: NEW POST OFFICE.....ALARM
Post by: John GL on February 26, 2019, 23:40:17 pm
Well, for a considerable time there have been prominent notices to tell customers about the half-hour lunch break.  Accordingly, I go there well before or after the stated times.  Long queues seem to be rare - certainly I've never waited anything like forty minutes.  I generally use the Post Office several times per week.  Never seen any impatience or rudeness among the customers, either.
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on February 27, 2019, 14:05:00 pm
Yes John, I saw the notices saying that the PO closes at 1pm but the problem is that the staff do not manage the queue in the period leading up to the closure, except to say about 15 minutes before it closes that it will close at 1 ... when people have already been queuing for ages ....

So, when the queue is quite long during the pre-Christmas period, it would make sense for the staff to stop people joining the back of the queue about an hour before the closure instead of leaving it for folk to queue for ages (thinking they will get served in time) and then find that actually the queue moves at a snail's pace and so they should not be trying to queue at all in the hour or so beforehand etc ...

Title: Re: NEW POST OFFICE.....ALARM
Post by: John GL on February 27, 2019, 23:16:02 pm
Well, all I can say is that I haven't seen any of these problems.  The longest I've ever had to queue is about a quarter of an hour.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Dana Scully on March 03, 2019, 16:30:23 pm
I can't see it working in the newsagents, there is no room in there as it is, will it be at the back of the store? there is certainly no room at the front near the tills. we need at least 3 counters for it to work, and that will cause long queues at certain times. I think it will be classed as a main post office, so that means a booth for driving licence/passports probably, plus they will need a photo booth,where is it all going to go???? I can see it working if the close the newsagents completely but surely they cannot run both businesses in that tiny little shop?  I will continue to use Fairfield, the cashiers are helpful and frindly, and I love to support our local special needs college.

Oh if only Wstbury had, for instance, an empty bank for it to go, but wait! we have 3!!!! all perfect for the job but of course they will never be used, I think that the powers that be would rather keep them empty.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on March 04, 2019, 12:32:05 pm
It will certainly not be a main post office, the best you can expect is a basic service such as you get at The Ham or Bratton. A cashier serving you in between selling fags and energy drinks.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Michael on March 04, 2019, 13:00:06 pm
It is the privatised Post Office Ltd policy to close Post Offices, indeed in Trowbridge it is proposed that the Crown PO is closed and business moved to WH Smith.
Anyone who has used the PO in Trowbridge will know that it is a very busy office but the decision is based on profit before service.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Dana Scully on March 04, 2019, 22:06:20 pm
So when will we get our main post office back then?Also where will it be placed?
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on March 05, 2019, 01:08:33 am
It's gone.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on March 05, 2019, 08:12:30 am
So when will we get our main post office back then?Also where will it be placed?

WE are not getting a main post office, we are getting a limited PO service (similar to The Ham / Bratton) in McColls
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on March 05, 2019, 08:42:41 am
No-one was prepared to host it in their premises.

PO Ltd tried for over 2 years by going around speaking to shop-keepers and owners / managers in the town and advertising online to find premises for a three till PO service, then a 2 till service and then gave up and very specifically approached McColls again and agreed a 1 till service.

As a town councillor until I resigned last Summer, I set up and chaired a town council working group which looked at the possibility of the town council setting up and running a main PO in the town centre. Unfortunately, most town councillors were not prepared to support the sort of financial subsidy it would have needed, which would have been roughly equivalent to the council's current most expensive ongoing annual project - running The Laverton building, which loses about £30,000 ish a year (including "rent" received for the town council's own offices).

This was part of the reason I resigned off the town council. In reality I was deeply fed up with the role of being a town councillor anyway and just ran out of reasons to stay and was overwhelmed with reasons to use my time doing other things.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Michael on March 05, 2019, 12:51:28 pm
So when will we get our main post office back then?Also where will it be placed?
Martin McColls Store, 30 High Street, Westbury BA13 3BW, where it will be known as High Street Post Office.
Post Office Ltd have said that the opening hours for this Post Office will be 6.00am to 8.00pm Monday to Sunday.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on March 17, 2019, 09:05:04 am
Anyone used the Post Office counter in McColls yet?
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on March 17, 2019, 09:18:40 am
I went in the shop and saw it yesterday.

It is a single counter which uses the right hand end of the existing counter when facing it as a customer.

The current open times are restricted "during training" to 9 - 5 every day except Sunday when it is closed.
Title: Re: NEW POST OFFICE.....ALARM
Post by: Shizzy on March 17, 2019, 09:21:25 am
OK, pretty much the same set up as The Ham and Bratton then.
Title: Re: NEW POST OFFICE.....ALARM
Post by: baldy on March 17, 2019, 13:59:16 pm
Yup.